Privacy Policy
How we collect, use, and protect your information
Last updated: February 2026
1. Introduction
NEWHAUS (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://newhaus.ca/ (the “Site”).
This policy is made in compliance with the Personal Information Protection Act (PIPA) and all other applicable Canadian privacy legislation, as well as the data handling requirements of the Pillar 9™ MLS System.
2. Information We Collect
2.1 Information You Provide
We may collect personal information you voluntarily provide when you:
- Register for an account on the Site
- Submit a contact form or inquiry
- Request a property showing
- Request a home evaluation
- Save properties or searches
- Register for Virtual Office Website (VOW) access to view sold data
2.2 Information Collected Automatically
When you visit the Site, we may automatically collect:
- Properties you view and save
- Search criteria you use
- Pages you visit and actions you take on the Site
2.3 Cookies and Session Data
We use a session cookie (sbs_session) to maintain your login state. This cookie is cryptographically signed, contains only your session identifier, and expires after 30 days. We do not use third-party tracking cookies or advertising cookies.
3. How We Use Your Information
We use your personal information for the following purposes:
- To provide real estate services and respond to your inquiries
- To display property listings tailored to your search preferences
- To send you property alerts, saved search updates, and market reports you have requested
- To schedule property showings and home evaluations
- To manage your account and saved properties
- To communicate with you about our services, including system updates
- To comply with legal obligations
4. MLS Listing Data
Property listing data displayed on this Site is provided by the Pillar 9™ MLS System. This data is deemed reliable but is not guaranteed accurate by Pillar 9 or any listing brokerage. The listing data is provided for the sole purpose of direct display to visitors and registered users of this Site.
We do not create derivative products, works, or services from MLS data. MLS data is not stored beyond what is necessary for display and caching purposes, and is refreshed at least every 24 hours.
Copyright © 2026 by Pillar 9™. All Rights Reserved. MLS® and Multiple Listing Service® are trademarks owned by the Canadian Real Estate Association (CREA).
5. How We Store and Protect Your Information
Your personal information is stored securely in our Customer Relationship Management (CRM) system, Go High Level, which is hosted in secure cloud infrastructure. We implement reasonable security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, including:
- Encrypted data transmission (HTTPS/TLS)
- Cryptographically signed session cookies (HMAC-SHA256)
- Server-side API token storage (never exposed to browsers)
- Input validation and sanitization on all form submissions
- Rate limiting to prevent abuse
6. Sharing Your Information
We do not sell your personal information. We may share your information only in the following circumstances:
- With your brokerage: As a licensed REALTOR®, your information may be shared with the brokerage under which we operate, as required for real estate transactions.
- Service providers: We use third-party service providers (CRM, hosting, email delivery) that process data on our behalf under strict confidentiality agreements.
- Legal requirements: We may disclose your information if required by law, regulation, or legal process.
7. Your Rights
Under the Personal Information Protection Act (PIPA), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate personal information (we will process corrections within 5 business days)
- Withdraw consent for the collection, use, or disclosure of your personal information
- Request deletion of your personal information from our systems
- File a complaint with the Office of the Information and Privacy Commissioner of Alberta if you believe your privacy rights have been violated
8. Virtual Office Website (VOW) Data
If you register for VOW access to view sold property data, additional terms apply. By registering, you acknowledge that:
- VOW registration does not create a fiduciary obligation with us
- All sold data obtained is for your personal, non-commercial use only
- You have a bona fide interest in the purchase, sale, or lease of real estate
- You will not copy, redistribute, or retransmit any data
- You acknowledge Pillar 9™ ownership of the copyright in the MLS System
9. Data Retention
We retain your personal information for as long as necessary to provide you with our services and fulfill the purposes described in this policy. MLS listing data is retained only as required for display and caching purposes and is refreshed regularly.
You may request deletion of your personal information at any time by contacting us. Upon receiving such a request, we will delete your information from our systems within a reasonable timeframe, except where retention is required by law.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact us:
12. Governing Law
This Privacy Policy is governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein.